Privacy Policy

Effective Date: 05/02/2025

This Privacy Policy (“Policy”) outlines how ProgressClaims.co.uk, a trading style of Nexa Law Limited (“ProgressClaims.co.uk,” “we,” or “us”), collects, uses, discloses, and protects your personal information when you use our services. By accessing or using our services, you consent to the collection and processing of your personal information as described in this Policy. If you do not agree to this Policy, please do not use our services.

1. Information We Collect

Personal Information: We may collect personal information that you provide to us, including but not limited to your name, contact information, email address, and any other information you choose to provide when using our services or communicating with us.

Usage Information: We may collect information about how you use our services, including your IP address, browser type, device information, access times, and referring website addresses. This information is collected through cookies and similar technologies.

2. Use of Information

We may use the information we collect for the following purposes:

To provide and improve our services, including processing and managing disrepair claims.
To communicate with you and respond to your inquiries or requests.
To personalise your experience and tailor the content and advertisements we provide to you.
To analyse trends, monitor usage patterns, and gather demographic information.
To protect our legal rights and enforce our Terms of Service.

We may also use your information for other purposes with your consent or as required or permitted by law.

3. Disclosure of Information

We may disclose your personal information to the following parties for the purposes described in this Policy:

We may engage third-party service providers to perform services on our behalf, such as hosting, data analysis, and customer support. These service providers may have access to your personal information as necessary to perform their functions but are obligated to maintain its confidentiality.

We may also disclose your information:

To comply with applicable laws, regulations, or legal processes.
To protect our rights, privacy, safety, or property, and that of our users or the public.
In connection with a merger, acquisition, or sale of all or a portion of our business assets.

4. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Websites and Services

Our services may contain links to third-party websites or services. This Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

6. Your Rights and Choices

You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact information provided in this Policy.

7. Children's Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

8. Changes to this Privacy Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on our website or through other communication channels. Your continued use of our services after the effective date of the updated Policy constitutes your acceptance of the revised Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ProgressClaims.co.uk
Suite 2, Salop House

13 Salop Rd

Oswestry

SY11 2NR
United Kingdom

Email: contact@ProgressClaims.co.uk

Phone: 0330 111 9859

Whats App: +44 7868 676 595

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Will I Have To Go To Court?

About 90% of our claims are settled out of court through negotiation. However, if needed, our experienced solicitors are not afraid to take your case to court.

Still Unsure Or Have More Questions?

Get your question answered by one of our friendly specialists today who will assist with your enquiry. All our housing disrepair claims operate on a no win, no fee basis meaning there is nothing to lose by starting your claim.